To start the return process for your order, please enter your email address or phone number and the order number below.
Returns Centre is for UK only
(Overseas clients please visit our page - FAQ - Returns)
How do I return an item?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the item(s) you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 30 days of receipt of your shipment.
- Items must be in original and unused condition
- Seals must not be broken
- In the original undamaged packaging
- Free gifts or promotional items are not returnable.
Our Returns System uses Collect+
Return items need to be dropped off at your nearest Collect+. There will be a drop-off location within a mile from your location in 90% of cases. If you are unable to drop off your parcel, do not complete this form and contact us directly.
Are there any charges for returning an item / order?
- There are no charges for returning an authorised item
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 10 working days. The credit will automatically be applied using the original method of payment.